Frequently Asked Questions

You can find us at 1201 Wylie Ave Pittsburgh, PA 15219

We can't wait to bring live music back to the Lower Hill! Visit our Shows page to see what shows are headed to Citizens Live at The Wylie

Fans are strongly encouraged to plan ahead by utilizing public transportation or pre-purchasing parking through ParkWhiz before arriving. For accessibility questions, please reach out to us at TheWylieAccessibilityServices@livenation.com or call us at (412) 887-3001.

Interested applicants can visit our careers page to stay up to date on any and all employment opportunities.

Hospitality/food & beverage positions can be found at this link.

You can give us a call at 412-887-3001 or send us an email at CitizensLiveatTheWylie@livenation.com

• Bags up to 12" x 6" x 12" are allowed in the venue. 
  • All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.
• Prescription Medicine Requirements: 
  • Anyone needing prescription medicine at an event must present the pharmacy-labeled container which states the prescription, dosage, and patient name to our medical staff upon entry. Patrons are only allowed a sufficient supply of the prescribed medication for that day.
  • Medicines needing to be inhaled or smoked are prohibited unless in a prescribed inhaler.
  • Over the counter medications are allowed in a sufficient supply for the day. Bottle contents will be verified by medical personnel at the entry gates.

Restricted Items (Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below):

• NO Bags Larger Than 12” x 6” x 12”
• NO Weapons of ANY Type (Lethal / Non-Lethal) -- Firearms, Knives, Pepper Spray, Projectiles of Any Kind, or Any Other Item That Could Be Used To Inflict Harm (including Jewelry or Clothing)
• NO Fireworks / Fire-Starters / Open Flames
• NO Bullet Proof Vests / Tactical Armor / Tactical Gear / Holsters
• NO Illegal Drugs and Substances (PA Laws) / NO Related Paraphernalia 
• NO Outside Food or Drink
• NO Professional Photo, Video, or Audio Recording Equipment (including Detachable Lenses, Tripods, Zooms, Commercial Rigs, etc.)
• NO Personal Video Cameras, GoPros, Selfie Sticks, Drones, Personal Lighting Accessories
• NO Laptops or Tablets
• NO Masks / Balaclavas / Ski-Masks / “Sheistys” / Helmets
• NO Laser Pointers, Flash Lights, Glow Sticks, Markers, Stickers, Tools
• NO Props / Replicas of Any Kind
• NO Signs Larger Than a Standard Sheet of Paper (8.5” x 11”)
• NO Skateboards, Rollerblades, Hover-Boards, Scooters, Bicycles, or ANY Other Personal Vehicles
• NO Non-ADA Compliant Animals (or Relevant State / Local Laws)
• NO Personal Musical Instruments
• NO Performance Items (including Poi, LED Gloves, Hula-Hoop, LED Whip, Silk Fans, Wand, Staff, Orbits, Flow Rings, Flow Star, etc.)
• NO Totems or Flags
• NO Stuffed Animals or Toys of Any Kind
• NO Unsealed Liquids or Gels of Any Kind 

THIS LIST OF PROHIBITED ITEMS IS SUBJECT TO CHANGE AT THE DISCRETION OF VENUE MANAGEMENT. 

• A valid photo driver’s license issued by the Pennsylvania Department of Transportation or any other state.
• A valid photo identification card issued by the Pennsylvania Department of Transportation or any other state.
• A valid United States Armed Forces ID card that contains the holder’s photograph.
• A Canadian driver’s license or other bona fide Canadian identification, such as a Canadian-issued passport that contains a photograph.
• A valid passport, passport card or travel visa that contains the holder’s photograph.
• YOU MUST BE AT LEAST 21 YEARS OF AGE TO PURCHASE OR CONSUME ALCOHOLIC BEVERAGES.

We reserve the right to refuse service to any customer who cannot produce proper ID.

If you lost something at our venue, please click here to file a claim for your lost item. 

VIP and Meet & Greet package details, including check-in time, package inclusions, and other important instructions, are sent by the official VIP provider, typically 24–72 hours before your event.

If you haven't received your VIP email yet, please continue checking your inbox (including your spam/junk folder) as your event approaches.

Please Note: VIP and Meet & Greet check-in may begin before general parking lots or venue gates open. If your VIP confirmation email includes an early check-in time, please follow the instructions provided in that email. If you have additional questions about your VIP check-in, please contact the official VIP provider.

Signs larger than 8.5" x 11" (the size of a standard sheet of paper) are not permitted into the venue.

All guests must have a ticket regardless of age. Some shows may be restricted to certain ages. Please check the event ticketing page for age restrictions.

If you need help with your concert tickets from Live Nation or Ticketmaster, there are two ways to contact Ticketing Support. 

Submit Via Request Form:

Submit your request here. A member of the Ticketing Support team will review your request and get back to you directly.

Ticketing Support can assist with:

• Purchasing tickets
• Finding tickets in your account
• Mobile ticket or barcode issues
• Ticket transfers
• Ticket resale
• Refunds
• Exchanges
• Presale codes
• Account access and login issues
• Accessible and companion tickets
• Upgrade inquiries
• Order and payment issues

Call For Immediate Assistance:

Call 800-653-8000 to speak with a Ticketing Support representative. If you’ve already made a purchase, please have your order # and purchaser information available.

For questions about ticket upgrades, availability, pricing, or exchanges, please contact the Box Office at CitizensLiveatTheWylie@LiveNation.com or 412.887.3001

Citizens Live at The Wylie strives to make our venue and live experiences inclusive and accessible to everyone. To learn more about our accessibility accommodations, please visit the accessibility section of our website.

For more questions, or information not mentioned below, please contact us before your visit. You can email us at TheWylieAccessibilityServices@livenation.com or call us at (412) 887-3001.